Job Family: IoT and Platform Services Req ID: 471823 We are seeking a highly skilled and motivated Team Lead (f/m/d) for "Relationship Managementu201d (RM) to join our Value Center "Service Excellence and Orchestration" within Siemens Central IT Unit u201cIoT- & Platform Servicesu201d (IT IPS). This role is pivotal in serving our in-house Managed IT Services portfolio to our customers ensuring highest customer satisfaction serving reliable IT services for Siemens most critical business applications located in the central Datacenter, in the Public Cloud and at the Edge. What we offer you Competitive salary and benefits packageOpportunities for professional growth and developmentA dynamic and inclusive work environmentThe chance to work on cutting-edge technologies and innovative projectsA global network of colleagues and resourcesSince each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here (https://www.siemens.com/de/en/company/jobs/benefits-what-we-offer.html). The individual benefits are subject to regulatory, contractual, or corporate conditions. Youu2019ll make an impact byLeading and orchestrating a Service Management team (approx. 10 FTE) across Germany and Portugal Owning,evolving and managing the internal Service Strategy and Portfolio aligned with business needs, strategic priorities and market trends Serving as the main point of contact for internal customers, supporting them from initial demand shaping through to service delivery, while ensuring transparency, alignment, and a consistently high level of satisfactionDriving end-to-end service quality and continuous improvement initiatives with a customer-centric mindset Overseeing the preparation and coordination of service proposals and internal offerings Ensuring accurate service charging and cost allocation models are in place and well understood Managing service budgets and forecasts, including regular tracking, reporting, and variance analysis Collaborating closely with stakeholders across IT, finance, and operations to align on delivery and expectations Fostering a high-performance culture within the team, enabling development and accountability Maintaining a strong focus on service excellence, customer satisfaction, and operational efficiency Your defining qualitiesEducationA university Master degree in IT, Engineering, Business Administration, Economics or relatedu202f Experience & SkillsFive years plus of Proven leadership experience in IT service management or professional IT Datacenter operations, ideally in a global setting Strong understanding of managed services, ITIL processes, and service lifecycle management Customer-focused mindset with excellent stakeholder management and communication skills Solid business acumen, especially in budgeting, forecasting, and internal cost allocation Ability to manage complexity and drive clarity in a multi-stakeholder environment Experience in shaping and evolving service portfolios and value propositions Structured, analytical, and proactive problem-solver with a hands-on mentality Strong interpersonal skills with a focus on collaboration, coaching, and team empowerment Ways of workingComfortable working in a hybrid or remote setting across time zones LanguagesFluent in English (written & spoken); German and/or Portuguese is a plusYou are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of the society and support you in your personal and professional development. Letu2019s get to know your authentic personality and create a better future together with us. As an equal-opportunity employer (https://www.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/inklusion.html) we are happy to consider applications from individuals with disabilities. About usSiemens Central IT is at the forefront of technological innovation, providing robust and scalable solutions to support Siemens' global operations. Our Value Center "IoT- and Platform Services" is dedicated to delivering superior IT solutions that drive business success and enhance customer experiences. www.siemens.de/careers (http://www.siemens.com/de/en/company/jobs.html) u2013 if you would like to find out more about jobs & careers at Siemens. FAQ (http://www.siemens.com/de/de/unternehmen/jobs/karrieren-entdecken.html) u2013 if you need further information on the application process.