Technical Support Leader EMEAEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities combined with its global distribution network, it has earned the position as being one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions.The company supports numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.To accelerate success and growth within the European Market, Edmund Optics is looking for a Technical Support Leader EMEA.Job DescriptionThe Technical Support Leader EMEA is responsible for managing the Product Support Team with the aim to maximize the level of service offered to customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, day-to-day team management, increasing regional customer satisfaction for technical and applications support activities.Key Responsibilities:Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountabilityEfficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverageAssist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identifiedWork towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvementDefine and track key performance indicators (KPIs) and report them to stakeholdersParticipate in tradeshows and conferencesInterface with marketing to provide customer feedback and identify customer support needs to ensure EO's service leadershipQualifications:Degree in engineering, physics, mathematics, or hard scienceMinimum of three years' experience in technical sales and/or product supportProficiency in key optical engineering and physics concepts/optics industry experience preferredKnowledge of products, applications, capabilities and sourcing possibilitiesKnowledgeable about sales and support processesProven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphereFluent in English, additional language skills preferredStrong organization skillsAble to identify key objectives, set goals, and execute plansExcellent communication and presentation skills, both written and verbalTravel willingness (occasional visits of tradeshows and other sites)What We Offer:Company pension schemeGroup accident insuranceMobile working opportunityExtensive training and development offerSubsidized gym membershipJobbikeCompany eventsThis office-based position can be located in Mainz (Germany), York (UK) or Lyon (France), depending on preference.