Customer Success Director
Location: Berlin, Germany (Hybrid or remote)
Overview:
Our client is a Berlin-based MedTech company dedicated to developing an AI-based software solution which analyses medical images.
In this role, you’ll strengthen strategic relationships and create tailored success plans to ensure smooth onboarding, high customer satisfaction, and long-term retention. You’ll work closely with internal teams to improve the product through user feedback and define KPIs to drive data-informed success.
Benefits:
Culture & cooperation
An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere.
Work-life balance
Flexible, hybrid working model – very flexible on home office days.
Additional benefits
Use your personal benefits budget flexibly and choose the perks that suit you best!
Impact!
Your work helps make disease diagnosis faster, more precise, and more manageable.
Tasks:
* Manage the full customer lifecycle in the DACH region, focusing on large radiology networks
* Build strategic relationships and ensure smooth onboarding and training
* Develop success plans to drive customer value, satisfaction, and retention
* Identify upsell opportunities and support product expansion
* Collaborate with internal teams and define KPIs to improve solutions and track success
Your Profile:
* Background in radiology, ideally with expertise in MRI and AI technologies
* Leadership experience in Customer Success, Account Management, or Business Development, preferably in a fast-paced HealthTech or MedTech setting
* Deep understanding of radiology workflows, digitalization, and automation
* Proactive, hands-on mindset and strong communication skills with experience working with medical decision-makers
* Fluent in German and English
For more information, please contact Vivien Urban:
vivien.urban@adaptivelifescience.com
+49 30 16639819
Who Are Adaptive Life Science?
Here at Adaptive Life Science, we provide specialised recruitment services to the Life Science sector, covering the Medical Device, Diagnostic, and Biotech industries globally.
We are connected with the most innovative medical companies in the world, and are ready to support your career development with them.
Why Apply With Us?
Our services are 100% free to candidates, and our focus is helping you find your dream job that aligns with your career goals, technical skill set, and culture fit. We offer a range of services, including:
* Expert advice on your CV and cover letter
* Guidance on salary expectations
* Personalized interview preparation
* Connections to exclusive job opportunities
* Assistance in negotiating the best possible offers
* 50% of the CVs we send to clients are accepted
* Accepted or declined, either way we will provide you with feedback
We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working around your schedule, and with your needs.
Who Do Adaptive Work With?
We offer a wide portfolio of over 150+ Life Science companies, from start-ups with impressive funding and innovative product development, mid-sized companies investing in R&D, all the way to market leaders with significant global presence.
If you are interested in this role, please apply with your CV or contact Vivien Urban for further details on this opportunity and additional vacancies in the medical device, biotech, and diagnostics industry.