A Day in Your Life at MKS: As a Customer Support Representative at Newport Spectra-Physics GmbH, a part of the MKS brand, you will partner with the CSR group to execute all tasks related to international order processing from A (order entry) to Z (shipping and invoicing). In this role, you will report to the Customer Support Supervisor. This position is a 15‑month replacement contract, with the potential to extend or explore further opportunities within the company. You Will Make an Impact By: Process and manage customer orders for our Austrian production facility Act as the main interface between customers and internal departments (production, planning, logistics ) Handle customer inquiries regarding order status, lead times, delivery dates, and product availability Coordinate general order flow and ensure timely processing from entry to invoicing Work with global internal stakeholders (US, Germany, Japan, Asia) involved in the delivery chain Communicate with customers in Germany and Austria via email and phone Support service-related processes and collaborate with colleagues to help achieve team sales and service goals Identify and escalate issues where needed to ensure customer satisfaction Contribute to maintaining standardized processes within the Order Management team Skills You Bring: Completed commercial training, ideally with a focus on International Business Experience in Customer Service or Order Management is an advantage (junior candidates welcome – training will be provided) Fluent German (written and spoken) Fluent English (written and spoken) for daily communication with global teams Strong communication skills and a customer-oriented mindset Ability to work independently and manage priorities effectively High attention to detail and accuracy in handling orders Comfortable working in an international environment LI-DZ1 Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com. If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role