Ref: WL46976
--------------------------------------
WORK TYPE: Office-based role with the possibility to work from home
VISA SUPPORT: No
--------------------------------------
TYPE: full-time (Maternity cover – FTC - until end of Sep 2026)
WORKING HOURS: Monday to Friday, 40 hours per week
SALARY: €50k - €65k, Pro Rata
START: ASAP
LOCATION: Frankfurt am Main, Germany
Client Payment Support Associate Main Responsibilities:
●Directly manage and participate in the daily operation of various payment solutions, ensuring smooth functionality and performance across systems, including e-banking and other key platform
●Take an active role in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed
●Serve as the SME for payment systems, including e-banking, offering hands-on, second-level support to troubleshoot and resolve production issues as Product owner
●Actively involved in diagnosing and solving complex technical issues related to payment platform, both for internal teams and external clients
●Identify and implement improvements in processes and workflows to enhance system performance and client satisfaction, participating in the technical execution of these improvements
●Develop and maintain detailed system support documentation and provide hands-on training to internal teams and clients regarding system usage and troubleshooting
●Ensure that all systems are compliant with relevant regulatory and security standards, implementing necessary safeguards when needed
●Act as the primary point of contact between business unit, IT teams, and external clients, ensuring effective communication and resolution of issues
●Identify potential risks and issues proactively across all delivery activities, managing them through appropriate mitigation strategies
●Provide regular project status updates to stakeholders and senior management
●Work closely with cross-functional/cross-border teams, including IT and Business units, to ensure the successful integration and implementation of the new entity
Client Payment Support Associate ideal Candidate:
●Experience in the Banking Industry, especially for cash management products such as:
(1) e-banking implementation, integration and maintenance
(2) Payment Administration
(3) Cash Pooling Implementation, integration and maintenance
(4) Host to Host/SWIFT connectivity implementation, integration and maintenance
(5) API knowledge related with PSD2/Open banking
●Fluency in German and English
●Pitching / presentation to the clients in terms of e-banking and CMS products
●Experience/knowledge in transaction, payment, FX business/operation
●Basic knowledge of SWIFT and bank messaging (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)
●Basic knowledge of UK and European Payment market environment
●(MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)
●Basic IT knowledge such as Network, File Format, Database, Infrastructures
●Basic Knowledge of Customer ERP/TMS (SAP, Kyriba, Oracle etc.)
●Solid understanding of the Bank’s internal rules and procedures
●Ability to work effectively under strict deadlines such as payment cut-off times
●Able to work within a team and maintain working relationships
●Commitment to complete tasks, meet deadlines, achieve expected results.
●Excellent attention to details and high levels of accuracy
●Positive attitude and strong desire to support clients and team members
●End user PC skills and basic knowledge of IT systems (web applications, security etc)
**