Description and Requirements
We are currently looking for a Field Technical Sales Support Engineer (m/f), who can proactively engage with customers to fact-find, fault find, and escalate to the next level escalation team when required. The FTSS must be able to confidently communicate with customers to manage the progression of open escalations. It is expected that the FTSS will have a deep knowledge of the Lenovo client device product range and will be the ‘go-to’ person for many pre/post sales technical requests and support sales in tenders for technical and benchmark questions.
What You’ll Do:
1. Resolve technical escalations with own expertise
2. Collate data from customers and raise next level escalation cases with technical input
3. Support Sales in tenders with benchmarks and technical expertise
4. Work with Field TSS to support customers during product evaluations / transitions
5. Manage communication with all other internal Lenovo support structures (especially next escalation level)
6. Act as focal point to the customer for open technical escalations
7. Follow up resolutions and feedback to customers and sales
8. Continuously maintain/enhance technical skills on relevant products
9. Provide in-depth solution knowledge & product expertise of Lenovo Client device product range to sales teams
What We Look For:
10. Experience in technical support role and benchmarks
11. Excellent product knowledge across IT products.
12. Superior problem solving & analysis skills, commitment & action oriented
13. Knowledge and experience with core Microsoft Deployment tools (MDT/SCCM) preferred
14. Strong verbal and written communication skills
15. Good customer facing skills
What We Offer:
16. Employee Share Purchase Plan
17. Employee Assistance Program, for health, legal & financial consultancy
18. Pension Plan
19. Meal Allowance / Lunch Vouchers
20. Internal E-learning Development Platform Available for Employees
21. Specialized Development Trainings (based on nomination process)
22. Employees Groups (LGBT+, WILL, etc.)
23. Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
24. Job Rad (Bike Leasing)
Do you want to know what our culture is like? Check out the video, our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you! At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.