Location & Working Model
▪ Primary Location: Eggenfelden (on-site office)
Aufgaben
Key Responsibilities
▪ First-line support: prompt response to customer inquiries via phone & ticket system
▪ Ensure high customer satisfaction and resolution rates
▪ Document all interactions accurately in CRM
▪ Support users with Telematikinfrastruktur components (TI-Konnektor, eGK readers, etc.)
▪ Collaborate closely with Technical & Software Support teams for issue resolution
▪ Contribute ideas to ongoing product and company development
Qualifikation
✅ Ideal Candidate Profile
Must-Haves:
▪ German language skills C1 or higher
▪ Technical training or degree in IT field
▪ 2–4 years professional IT experience
Nice-to-Haves:
▪ Experience with Telematikinfrastruktur, TI-Konnektor, insured card readers
▪ Customer service background
Dealbreakers / Red Flags:
▪ German below C1 level
▪ Candidate seeking remote or hybrid work
Personality Traits:
▪ Enthusiastic about customer service and phone interaction
▪ Friendly, clear communicator
▪ Diligent in written documentation
▪ Proactive interest in shaping company growth
Experience & Education
▪ Experience: Minimum 2–4 years in IT support or related field
▪ Education: Completed technical apprenticeship or IT degree; university degree not required
▪ Specific Tools/Technologies: Telematikinfrastruktur components, basic networking/hardware/firewall knowledge, CRM systems
Benefits
Compensation
▪ Base Salary Range: €30,000 – €50,000 gross per year
▪ Variable/Bonus: Approx. 10 % of base salary
Perks
▪ Brand-new, state-of-the-art office and infrastructure
▪ Opportunity to grow with a fast-scaling digital health company
▪ Direct impact within a small, stable team
Contract specifics:
▪ Contract Type: Fixed-term (2 years) with an option for permanent employment.
▪ Working Hours: Full-time (40 hours/week), 80% part-time possible.
1) Review the must-haves and sourcing guidance thoroughly – be selective from the start.
2) Prioritize outreach to profiles with the highest match potential, even if they are passive.
3) Leverage niche networks and competitor talent pools before going broad.
4) Use the pitch ideas to create a compelling, personalized opening message – avoid generic outreach.
5) Aim to submit your top 2–3 strongest profiles early, to set the tone with quality.