Senior Business Analyst Job Description
We are seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will be responsible for designing and managing IT services and processes across various segments, working closely with Agile teams to achieve common goals.
* The ideal candidate will have a strong background in data analysis and measurement tools to enhance customer experiences.
* You will also develop and implement customer journey strategies, manage stakeholder relationships, and define product/service policies in accordance with external regulations and risk guidelines.
* In addition, you will gain comprehensive insights into customer journeys by tracking satisfaction, availability, costs/revenue, and process quality.
* Furthermore, you will utilize your expertise to innovate new products and processes, and enhance existing ones, leveraging specialized distribution knowledge to establish market standards.
Requirements
* A Bachelor or Master's degree in IT is required, accompanied by at least 5 years of professional experience.
* The ability to manage diverse stakeholders with varying priorities is essential.
* Demonstrating curiosity by dedicating time to understand end-to-end product processes and staying current with market trends is a must.
* Empathizing with customer needs and desires, anticipating their expectations is crucial.
* A knowledge of methodologies such as PRINCE2, PMBOK is an asset.
* Fluency in French and English is required.
What We Offer
We offer a dynamic work environment that fosters growth and development. Our team is passionate about technology and entrepreneurship, and we believe that every individual has untapped potential. If you are a motivated and experienced business analyst looking for a new challenge, we encourage you to apply.