Customer Success Partner (f/m/d) - Global Finance & Quote-to-Cash Consumption Office We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You’ll Build Build deep expertise in Finance & Quote-to-Cash to serve as a trusted advisor to customers. Engage with customers 1:1 to align solution capabilities with business outcomes and strategic objectives. Drive adoption, consumption, and value realization of the specific solution. Monitor customer health, identify risks, and execute proactive retention and churn‑prevention activities. Partner with account teams to identify upsell and cross‑sell opportunities within the solution area. Deliver customer enablement sessions, workshops, and best‑practice sharing tailored to the solution. Collaborate with product teams to provide feedback on customer needs and solution improvements. Track and report on adoption metrics, usage trends, and customer success KPIs for the solution. Support customers through key lifecycle milestones such as onboarding, go‑live, and expansion. Represent the voice of the customer for the solution internally, ensuring alignment across sales, product, and support. What You Bring 7+ years of experience in consulting, pre‑sales, or sales of complex enterprise software, with expertise in at least one area such as Accounting & Financial Close, Financial Planning, Working Capital Management, GRC & Global Tax, or Order‑to‑Cash solutions. Understanding of Finance & Quote‑to‑Cash processes and business value. Ability to effectively identify adoption and consumption opportunities and track churn. Ability defining the product performance and deliver the supporting materials to the field. Expert analytical skills in data reporting and interpretation, with the ability to develop actionable plans based on insights. Looking to build experience in designing and implementing scalable customer success programs globally. Exceptional organizational, communication and presentation skills, and ability to express non‑technical concepts clearly and concisely to meet goals and set priorities. Business acumen to communicate at the CFO, CTO, CIO, Product Management, Sales, and other CxO levels. Education and Qualification Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study. Business level English: Fluent. Bachelor equivalent: yes, Master’s: desired. Requisition ID: 437906 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #J-18808-Ljbffr