About the Job:
We are seeking an experienced leader to manage our fraud prevention team, ensuring effective collaboration and continuous development.
* Lead a skilled team of fraud specialists, providing guidance and oversight to achieve exceptional results.
* Serve as a liaison between customers, financial institutions and stakeholders, fostering transparent communication and issue resolution.
* Oversee chargeback cases, including Mastercard reports, representments and cardholder statements, while monitoring authorisation requests from acquirers.
* Handle disputes and fraudulent transactions, adhering to legal or regulatory guidelines.
* Respond to formal inquiries from customer representatives, such as legal counsel or authorised third parties.
* Prepare compliant responses to regulatory authority requests.
* Support other teams and execute back-office tasks to maintain efficient workflows.
* Analyse emerging fraud patterns, design proactive strategies and escalate suspicious activity to relevant stakeholders.
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About You:
* A degree in Business Administration, Law, Finance or Economics, or at least 5 years of experience in a similar role − Proficient in MS office applications.
* Familiarity with SQL fundamentals.
* Strong analytical skills with a structured approach to work.
* Excellent interpersonal and communication skills.
* Ability to handle confidential information discreetly.
* Fluency in English is essential; proficiency in other languages is beneficial.
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About Our Mission:
Our mission is to make finance easier and more inclusive by offering simple, smart payment and credit solutions that provide financial flexibility for our customers. We operate on responsible lending, open communication and teamwork principles.