Job description:
Main Purpose:
To power the success of our Global Accounts team by delivering best-in-class sales support, data accuracy, and customer responsiveness. As Sales Support Advisor, you will be the operational anchor behind major account partnerships, ensuring quotations, tenders, and performance reporting run seamlessly.
This is your chance to play a pivotal role in a global leader: supporting high-impact customer deals, connecting with agencies across Europe, and ensuring our sales team can focus on what they do best — building strategic relationships and driving growth.
Main Responsibilities:
* Drive commercial success through precision:
prepare and manage quotations in
LARA
, ensuring accuracy, timeliness, and customer satisfaction.
* Be the right hand of the Global Account Manager:
support with reporting packs, KPI follow-up, tender preparation, and insights that empower frontline sales.
* Keep customers at the centre:
respond swiftly to requests, ensure professional communication across phone, email, and meetings, and resolve queries with a solutions-oriented mindset.
* Coordinate across the network:
liaise with agencies, pricing, haulage, and trade teams to close information gaps and guarantee smooth delivery of customer promises.
* Transform data into decisions:
run reports, track wins and losses, and present actionable insights to improve sales outcomes.
* Safeguard service quality:
manage customer complaints with professionalism, escalating only when necessary, and ensuring expectations are met or exceeded.
* Champion continuous improvement:
contribute to refining processes, suggesting smarter ways of working, and supporting departmental projects.
* Represent support excellence:
join internal and external meetings as required, building rapport with colleagues, agencies, and clients.
KPIs / Measures of Success:
* Quotations delivered with full accuracy and within agreed timelines.
* Customer queries acknowledged Day 1, resolved within 5 working days.
* Timely, reliable KPI and performance reporting for the Global Accounts team.
* Positive feedback from Global Account Managers and customers on responsiveness and quality.
* Contribution to reducing unrecoverable costs and improving efficiency.
Key Competencies & Qualifications:
Skills & Experience
* Background in sales support, inside sales, or customer service within shipping/logistics.
* Exceptional organisational skills with sharp attention to detail.
* Clear and confident communicator (phone, email, face-to-face).
* Strong customer orientation — proactive, professional, solutions-driven.
* Team player with resilience under pressure and ability to prioritise effectively.
* Self-motivated and adaptable to shifting business needs.
Technical Know-How
* Familiar with CMA CGM/MacAndrews systems (advantage; training provided).
* Understanding of shipping processes, documentation, and regulations.
* Proficient in MS Office; able to analyse and present data effectively.
Qualifications
* Educated to GCSE level (or equivalent); minimum grade C in English & Mathematics (essential).
* Additional shipping-related education (NVQ or equivalent) preferred.
You can expect:
* A position in a global organisation where you are challenged with interesting and diverse tasks
* An attractive office in the heart of Hamburg
* An ergonomic work place with height-adjustable desks
* As part of the CMA CGM Group, a leading worldwide shipping group, and due to our size, business diversity and European network access to a vast range of opportunities for promotion and career development
* Employer's contribution to public transport (HVV-ProfiTicket) and contribution to capital formation
* Luncheon vouchers (Pluxees)
Why Join Containerships CMA CGM?
Because success is never a solo and is built on a solid foundation, you as a Sales Support Advisor, will be that force, who helps transform opportunities into achievements and makes sustainable growth possible.
At CMA CGM, you will be part of a dynamic, global network where precision, service, and teamwork turn customer opportunities into lasting partnerships.
This position is more than support — it's the key to powering global business.