Customer Success Manager Role
We are seeking a skilled Customer Success Manager to join our international team. This role will be instrumental in driving customer satisfaction, adoption, and retention.
Key Responsibilities:
* Shape the next generation of infrastructure by mastering linear planning complexities, collaborating with customers and internal teams to drive transformative change.
* Become a visionary connector by engaging with industry leaders at key events, translating their needs into innovative solutions that redefine infrastructure planning.
* Create a dynamic customer partnership by developing strategic engagement models that foster continuous collaboration and empower customers to achieve their vision.
* Contribute to AI strategy development.
Serve Our Customers:
The Customer Success Manager will play a critical role in accelerating customer onboarding through software roll-outs for new clients. They will also provide expert training sessions, updates on product features, lead problem-solving workshops focused on use cases and best practices,
1. and design seamless integrations between Gilytics products and existing IT landscapes.To thrive as an CSM you need strong analytical skills data-driven decision making fluency german english language skills proactive approach open mindset passion solution-focussed prioritizing multifaceted tasks without loosing focus adaptability adjusting efficiently work effectively environment motivating teamwork having positive view variety cultures etc.