Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking Senior B2B Travel Agent to join their team in Germany.
Position: Senior Travel Agent
Location: Berlin, Germany (Hybrid: 1 day per week in office)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
* Deliver high-quality travel assistance through chat, phone, and email communication channels.
* Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
* Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
* Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
* Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
* Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
* Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
* Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
* Engage in regular team meetings focused on products, travel partners, and industry trends.
* Keep up-to-date with travel industry standards and best practices.
* Maintain reliable attendance, complete required training, and consistently meet performance expectations.
REQUIREMENTS:
* Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
* Previous working experience in a customer service roles, ideally covering travel and hotel segments
* Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
* Metrics driven as an indicator and motivator of success
* A skilled communicator who enjoys creating personalized verbal and written communication
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up
* Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
* Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
* Working schedule: Monday to Friday, 7 AM - 7 PM.
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Be part of a dynamic and creative team with positive and friendly atmosphere
* Guidance and tools to reach your full potential
* Generous medical plans, dental, and vision benefits with premiums
* Paid parental and bereavement leave
* Subsidized commuter benefits
* Mental health support
* Connectivity stipends
* And many others!