THE OPPORTUNITY: Site Lead Cologne
Iron Mountain is seeking an experienced DMS (Document Management Services) Scanning Center Manager (SCM) to join our new DMS team in Cologne .
In this role, you will be responsible for the strategic leadership of the process group to fulfill business objectives and ensure long-term business continuity.
What You'll Do (Responsibilities)
In this role, you will:
* Strategic Leadership & Team Management: Provide strategic direction and lead the production and internal service teams at the Cologne location, including direct and indirect personnel responsibility.
* Internal & External Collaboration and Escalation : Act as a key interface to the sales field service, other locations, the Works Council ( Betriebsrat ), and corporate staff departments (IT, HR, Finance, Customer Service, PM, Sales). You will also handle internal and external escalations.
* Customer Satisfaction & Global Standards: Ensure high customer satisfaction. Analyze, adapt, and implement global standards, considering local conditions.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
* Experience & Education: A completed university or technical college degree (Hochschul- or Fachhochschulstudium) or a completed Master's certification ( Meisterausbildung ) with several years of professional experience in production.
* Domain & Technical Knowledge: Strong technical affinity and experience in internal sales service ( Vertriebsinnendienst ).
* Proven Ability in Leadership & Strategy: Proven ability in personnel leadership and coaching, and experience in the development and implementation of strategic business processes.
Other Key Requirements:
* German and English mandatory.
* Initiative and assertiveness.
* Social competence and strong communication skills.
* Goal and results orientation.
* Cost awareness.
* Presentation and moderation skills.
What We Offer (Benefits):
* Location: Cologne, Germany (onsite role)
* Competitive compensation and benefits aligned with the experience.
* Comprehensive health, wellness, and retirement plans.
* Opportunities for continuous learning and professional growth.
* Flexible work options to support work-life balance.
If you are ready to take strategic ownership of our new DMS Scanning Center in Cologne, build a dedicated team from the ground up, and ensure long-term business continuity, we want to hear from you!