Amazonu2019s EU Transportation Operations Management (TOM) Tech Integration and Execution team is looking for Technicians who want to create a best-in-class network and maintain sustainable yard systems within Amazon Transportation Services. As a TIE(Technology Integration and Execution) Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer and electronic hardware and, operating systems, and software used in TOM managed yards. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Key job responsibilities Manage and resolve technical tickets within SLA timelines Comprehensively understand the Gatehouse PC configurations (hardware and software) and how 8-9 GH automation devices (per lane) are connected to the PC (their individual drivers, mac and IP address etc). Get a comprehensive understanding of all TIE SOPs that guide towards potential issues causing the problem. Technician has to use their developed knowledge to isolate the root cause by iterative testing of various variables in combination. Own and manage the inventory of all GH automation equipment, keeping log of items checked out and raise ticket for fresh orders. Coordinate with TIE Procurement, OTS, RME, and RYA/Gate teams Conduct daily health checks across all RRG sites and perform early fault detection Monitor equipment performance metrics (license plate detection, vehicle detection, audio quality) Perform quarterly preventive maintenance on RRG infrastructure Conduct deep-dive investigations for critical system performance issues Document findings, root cause analysis, corrective actions, and prevention recommendations Maintain inventory accuracy through weekly monitoring and audits Serve as primary liaison with vendors and conduct post-work inspections Collaborate with RYA and Gate teams on operational issues and dashboard accuracy Raise tickets with clear problem descriptions, impact assessments, and supporting documentation About the team Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination. Basic Qualifications - High school diploma or equivalent - Experience in computer architecture, or experience with general troubleshooting/debugging of hardware - Experience with Linux and/or Windows Operating System support including in-depth understanding of one or both OSs, configuring, managing or troubleshooting systems at scale - Valid and active driver's license Preferred Qualifications - Bachelor's degree in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, or PhD - Experience in managing and troublshooting network, or experience in technical support - Bachelor's degree, or experience in professional or military settings - Experience in technical support, or experience in networking administration and troubleshooting and experience troubleshooting and debugging technical systems Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.