Solution Architect Product Solutions (m/f/d)
Germany / Bayreuth
CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.
Your seat to fill:
1. Work with business stakeholders to capture and translate requirements for PDM/PLM functions into sustainable IT solutions
2. Own and manage the current and future PLM and CAD system landscape, ensuring architectural alignment with IT standards
3. Configure, customize, maintain, and upgrade PTC Windchill and Creo solutions
4. Coordinate and support PLM/CAD releases, migrations, upgrades, and system updates
5. Resolve IT incidents, service requests, and problems (L2/L3), including root cause analysis
6. Coordinate and manage support tickets in line with defined SLAs and IT service management processes
7. Monitor service delivery performance using SLAs and KPIs, ensuring agreed service levels are consistently met
8. Drive continuous improvements through a structured feature request process in close collaboration with business departments
9. Identify and implement efficiency and cost improvements in PLM support and maintenance
10. Coach and support new employees while ensuring adherence to IT policies, principles, and Guidelines
Your stroll to CYBEX:
11. Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related field, combined with experience in system administration, user support, access management, and IT governance processes
12. Hands-on experience with PLM platforms such as PTC Windchill (Product Lifecycle Management system) and/or FlexPLM (Flexible Product Lifecycle Management), including system configuration, user administration, and troubleshooting in a productive environment
13. Proven ability to configure and maintain data models, object structures, and workflows, particularly in Windchill, supporting engineering and product development processes
14. Practical experience integrating PLM systems with ERP (Enterprise Resource Planning) systems such as SAP, including basic understanding of interfaces, APIs, or Middleware
15. Strong understanding of end-to-end product lifecycle and manufacturing processes, with exposure to Make-to-Order (MTO) or similar production environments
CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.