Working at Freudenberg: We will wow your world!
Responsibilities:
1. Customer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers
2. Technical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services
3. IT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing
4. End-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience
5. Continuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery
6. Project Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries
7. Citizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes
Qualifications:
Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.