Job Description
Start Date: 01.05.2026
Duration: 24 months
Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible
Workplace: Office in Düsseldorf
What you can expect:
As a working student, you will support our team across two key, interconnected pillars:
1. 1. Customer Journey Management
* Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth."
* Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops.
* Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand.
2. Process Excellence
* Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization.
* Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets.
* Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.
Qualifications
You are the perfect fit if:
* Educational Background: Currently enrolled (min. 2nd year) in Business Administration, Management, Service Design, Marketing, or a related field.
* The "Standardization" Mindset: You have a passion for structure and a keen eye for how to make complex processes simple, clear, and scalable.
* Data & Empathy: You are comfortable working with both qualitative and quantitative data, proving high empathy for customer needs.
* Toolkit Proficiency: You are a confident user of digital collaboration and ideation tools (e.g., Miro, Mural, or Lucidchart).
* Organized & Detail-Oriented: You enjoy the "craft" of documentation and taking complex information and organizing it into clear, standardized visual maps.
* Language & Communication: You are fluent in English and have the confidence to communicate ideas clearly in an international environment.
Nice to have:
* Market Affinity: You are a "foodie" with a genuine affinity for gastronomy and the hospitality market.
Additional Information
* Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time.
* Mentoring for the duration of your contract (max. 2 years).
* Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
* Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.