Job Description Start Date : 01.05.2026 Duration: 24 months Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible Workplace: Office in Düsseldorf What you can expect: As a working student, you will support our team across two key, interconnected pillars: 1. 1. Customer Journey Management Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth." Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops. Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand. 2. Process Excellence Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization. Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets. Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow.