Key Responsibilities:
Client Development & Client experience
* Program, curate and execute exceptional client experiences and build long term relationships
* You are managing and taking the responsibility for all clienteling activities for the team
* You engage and support your team members in building client action plans
* You assist the boutique leadership in monitoring the ROI for client relationship programs and define incentives accordingly
* Your responsibilities include checking the client engagement barometer, regular reporting and definition of incentives
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Traffic Management
* monitor and if needed adjust the welcoming and traffic management strategies
* Oversee the Care Service and Complaint management, you are the main contact in case of complaints
* Work on special creations and return management in close cooperation with the back of house and the headquarter
Boutique experience
* Monitors the boutique welcoming & flows’ fluidity (waiting time, space organization, clients’ journeys...), and co-leads the Continuous Improvement process
* Contributes to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellency: boutique’s identity, in-store experiences, VM & services
* Carefully monitors the Client Experience Barometer boutique performance, elaborate & implement the related action plans
What you will bring along
* 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry plus relevant management experience.
* Excellent communication skills in German and English
* Strong leadership skills and a keen sense for our customers
* Excellent analytical, organisational and interpersonal communication skills
* Resilient team player with a confident, open and appropriate demeanour
* Exact and precise working methods and ideally knowledge of SAP or a similar merchandise management programme