Technical support engineer, italian speaker

Technical Support Engineer, Italian Speaker
Join TeamViewer as a Technical Support Engineer and help customers solve complex IT challenges - using your technical expertise to deliver outstanding support across global platforms and technologies.
Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Do you thrive in an environment where you can use your technical expertise and creativity to support customers and provide them with a best-in-class experience? Are you passionate about IT and want to work with one of Germany’s most successful IT companies? Support and advise our existing Italian and English-speaking customers and prospects with their technical issues over the phone or via email
Manage second-level support cases, solving customer issues via remote support, telephone or email
Work with product development to handle third-level support cases
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Degree in computer science, information systems, applied computer science or a similar education in an IT related field
Business level fluency of Italian language (at native speaker level) and English . Windows®, Mac OS ®, Linux®, iOS®, Android®
Previous work experience in technical customer support is desirable
Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy , no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Department Customer Support Locations Göppingen Remote status Hybrid Employment type Full-time Type of Job Non Student