Iot engineer

IoT Engineer

Références : IoT/Eng/4923

Function :

·         Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM [1] , applications…
·         Determine proper escalation for problems he cannot solve, sets priority
·         Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
·         Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
·         Ensures documentation is up-to-date
·         Participates and/or manages technical evolutions and projects
·         Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
·         Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool
·         Train users

Profile:

·         IT or Industrial Engineer
·         Pragmatic, analytical and problem solving skills
·         A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
·         Curious and creative, autonomous and dynamic
·         Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
·         Technical skills and first experience in OBC / IoT / M2M considered as an asset
·         Fluent in English and French (German are a plus)
·         Technical skills in programming is a real plus (python, javascript, SQL, …)

Additional information:

Start: ASAP
Contract: Permanent
Work Place: Rodange, Luxembourg