Job Description
General duties and responsibilities
First point of c ontact at the information counter for all inquiries includes:
* Coordination of external services providers e.g. event technology
* Preparation of training rooms pre-and after training
* Checking room settings according trainer specifications
* Ensuring technical equipment is up and running according requirements
* Ticket creation In case of issues in the building/rooms
* Responsible for information signs, signposts, documents
* Answering all kind of questions via email, chatbot, phone and physically
* Update knowledge management system to develop efficient and effective response to all kind of inquires
* Ensure all agreed Service Level Agreements are achieved
* Make suggestions of improvements to improve the services we provide.
Seminar Management Includes
* Support the annual scheduling process for the client.
* General administration in the LMS
* Create and adjust courses based on the product manager specifications
* Digital dispatch of invitation links, documents, requirements for virtual trainings
* Room reservations in the internal room booking system
* Keep product managers and trainers informed at all times
* Participants handling including reminders, adjustments, cancellations
* Recording and archiving participants attendance including actual costs
* Provide feedback to product managers, training institutes if needed
* Obtaining documents, printing, request physical material in internal system
We Also Expect All Team Member To
* To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
* To participate in the staff development programme within the framework of IIP and within the agreed individual staff development plan.
* To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.
* To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.
* To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.
* To act in accordance with your confidentiality agreement with the company at all times.
* To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
* To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.
We also expect all team member to:
* Assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
Required Skills
Written and spoken English to proficient level
Proven experience in an operational, processing, or customer service role
Good IT skills including Microsoft Word and Excel
General administration experience
Proven effective communication skills, including verbal and written
Excellent organizational skills
Customer focused approach
Cross cultural experience, working across various time zones
Proven teamwork experience, including virtual teams
Assertiveness and resilience
Proven ability to work well under pressure and within demanding timescales
Desirable Requirements
Good standard of education
Experience in the Learning sector
Use of Learning Management Systems from an Administrative perspective
Advanced knowledge of Microsoft packages
Good problem solver
This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.
EMEA