Overview🎤 Why voize? Because we’re more than just a job! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!💡 Your Mission: Own inbound support and drive great resolutionsResponsibilitiesManage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses.Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure.Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.Handle escalations calmly and effectively, balancing urgency with quality and customer trust.QualificationsStrong customer support foundation: experience in customer support, customer success, operations, or a similar customer-facing role.Experience working with support tooling, such as ticketing systems, knowledge bases, and chat/phone systems.Excellent, empathetic communication: ability to explain solutions clearly, even in stressful situations, and set expectations with warmth and trust.Structured problem solving: ability to break down unclear issues, ask the right questions, and move things forward.Comfort with technical topics (high level): can discuss concepts like integrations, browsers, devices, and permissions without needing to be an admin or engineer.Ownership and reliability: follow-through, keeping stakeholders informed, and care about quality.Collaboration mindset: enjoy working with different teams and helping build better ways of working.Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration.Mindset & GrowthResilience: stay calm under pressure and see challenges as opportunities.Iteration: test, learn, and improve constantly instead of waiting for perfection.Open communication and constructive feedback: contribute to a positive team culture.Growing Together – What You Can Expect At VoizeWe are a fast-growing startup, offering challenges, rapid growth, and real impact, giving healthcare professionals more time for real patient care.Open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany.Stock options as part of your compensation.Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible.Flexible working hours and a good hybrid setup.✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have! #J-18808-Ljbffr