Job ID: R7166
How you will make a difference @ FARO
* Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
* Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
* Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
* Thoroughly document customer inquiries in the CRM system
* Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
* Actively provide input to process improvements and support the development of new processes
This position requires
* University degree (engineer, BA) or a comparable technical education
* Strong service-oriented mindset
* Strong communication skills
* Fluency in English and German, any other European language will be an advantage
* Technical knowledge within Metrology will be preferable
* Demonstrated work experience in a technical service-oriented organization
FARO offers
* In general, a permanent employment contract
* Flexible working hours
* Training
* Other employee events and services (e.g. health days, sponsored sports events and charity runs, free drinks and fresh fruit)
* Employee Reward & Recognition Scheme