About the RoleAlongside Uber Eats, we are launching
Uber Direct in Austria. Uber Direct is our white-label delivery
service that enables merchants to offer fast, same-day delivery
from their own websites, apps, or stores — with no need for
customers to use the Uber app.You will own the initial GTM
commercial strategy (pipeline creation and sales) for the market.
As we launch our first merchants, you will then transition to also
focus on scaling our merchants’ operations and driving long-term
commercial health of our partnerships. You will be the vital link
that translates high-level digital strategy into scalable,
on-the-ground delivery operations.Success here requires intrinsic
drive to solve tough problems and the ability to influence and
align stakeholders with competing priorities. You must stay steady
under pressure, using data to navigate ambiguity and drive results
for your partners. You will build deep expertise in the local
delivery ecosystem and help define the standard for how the
Austrian market experiences on-demand last mile delivery.What the
Candidate Will DoAs a Growth Strategy Manager, you will be
responsible for:Sales: Closing the best partnerships with the right
merchants, at the right commercials, with a strong cross-functional
commercial team. You will work alongside our Restaurant and Retail
teams to identify the right GTM approach (pipeline and commercial
strategy) and win our first accounts to go live.Account Management:
Driving growth, operational excellence and financial sustainability
with our live merchant partners. Ensuring the end-to-end experience
for our merchants is easy, and operations flow with high levels of
reliability. Work closely with our scaled Operations team to
escalate, resolve and improve when our experience is not at the
desired level.Financial and operational efficiency: You will build
long-term relationships with your key accounts and be the main
point of contact across the org, from Store Manager to HQ, focusing
on improving their operations and optimizing our
commercials.Analysis: Quantify everything you do. Utilize an
analytical approach to understand the performance of initiatives to
ensure you are effectively prioritizing those with the highest
return on investment.Be proactive: This role will require fast
thinking and moving swiftly through high-pressure environments.This
is the ideal role for someone with a strategic mindset coupled with
next-level sales and account management skills and an operational
curiosity. You will have the rare opportunity to launch a market
from scratch, pilot new features, operating models, and commercial
structures, which can be playbooked and scaled across
Uber.QualificationsBasic Qualifications2+ years of customer or
client facing experience ideally in account management or
consulting. Previous experience in setting and achieving business
targetsCritical thinking and problem solving capabilities:
Experience with challenging the status quo and identifying the root
cause of hard problems to solve.Analytical skills: Comfortable with
data analysis, spreadsheets and presenting findings and
recommendations. Data driven decision making mentality and sound
business judgment through strong analytical thinking.Commercial
acumen: Understanding of how businesses and organizations work and
how to navigate a partner’s business. Ability to build sales
pitches, negotiate deals and creative commercial strategies for our
partners in a fast-growing market.Communication: Excellent
communication skills and the ability to manage and influence
diverse stakeholders across businesses and levels.Project
management: Able to create meticulously detailed execution plans
for large-scale projects (e.g. launching a new product, onboarding
a major enterprise) and then deliver them to plan regardless of any
surprises or ambiguity along the wayStakeholder management:
Experience working with cross-functional stakeholders, e.g.,
Commercial, Operations, Product (Tech), Finance and Legal
teams.Highly autonomous self-starter, comfortable with ambiguity:
Able to come up with new ideas and execute them autonomously. Eager
to learn with a #gogetit attitude. You should not be afraid to roll
up your sleeves and get your hands dirty!German and English fluency
a mustPreferred QualificationsKnowledge of Last Mile Delivery
spaceSQL experience
Standort
Uber Austria GmbH, Hagen