AABO-IDEAL is seeking a proactive, structured and hands on Customer Service & Office Manager DACH to ensure smooth daily operations across the German organization. The role combines office management, customer care, service coordination and administrative support for finance and sales.
As a central coordination point between the DACH organization, the headquarters, customers, suppliers and external partners, the incumbent will play a key role in ensuring efficient communication, reliable follow up and well organized daily processes. The position is particularly important for strengthening customer contacts in the area of Service & After Sales and for supporting the ongoing development of the local organization.
The role is suited for someone who enjoys taking ownership of operational details, keeping processes organized and supporting colleagues across different functions in a small, flexible and international environment.
Key responsibilities
Office Management & Administration
* Act as the central point of contact for daily office management topics in the DACH organization
* Ensure smooth daily office operations and proactively support the administrative needs of colleagues
* Coordinate local suppliers, service providers and external partners, including accountants, insurance providers and facility related contacts
* Maintain and oversee the local Quality Management System
* Support local HR administration in alignment with group policies, including onboarding and offboarding coordination
* Support customer and supplier registration processes
Customer Care, Service & After Sales Coordination
* Act as a key coordination point for customer communication in Service & After Sales
* Support the rebuilding and further development of customer contacts in the service area
* Coordinate service and spare part inquiries, quotations, order processing and related documentation
* Ensure timely and accurate communication between customers, local teams, headquarters and internal departments
* Forward customer orders and relevant information promptly to the responsible internal stakeholders
* Support the Regional Service Department and the Head of Service & After Sales with operational and administrative tasks
Finance & Order Administration
* Support order handling, invoicing and debtor follow up
* Coordinate financial documentation with the external accounting partner and group finance
* Support daily payment coordination, bank account administration and documentation where required
* Assist Finance A I with cost tracking, basic budget follow up and financial reporting preparation
* Support cash flow and liquidity overviews in coordination with finance stakeholders
Sales & Marketing Support
* Provide structured administrative support to sales and project teams
* Support customer interaction, quotation preparation and documentation
* Assist with local marketing and sales initiatives where required
Budget and Reporting
* Carry cost budget responsibility in coordination with the Regional Service Manager
* Report regularly to the Head of Service & After Sales on relevant activities, customer topics and operational matters
Authority and responsibility
The role has no direct management responsibility and no authority to conclude contracts, collect payments or make binding commercial commitments on behalf of the company. However, it carries strong cross functional coordination responsibility within the DACH organization and requires a high level of reliability, ownership and professional communication.
Requirements
* Technical or commercial education
* Several years of experience in office management, administration, customer service, finance coordination or service support
* Experience in an industrial or technical environment would be an advantage
* Experience working with external accountants, suppliers and service providers
* Strong organizational skills and the ability to manage several topics independently
* Confident handling of MS Office and ideally experience with ERP systems
* Fluent German and English, spoken and written
Personality profile
The ideal candidate is reliable, structured and service oriented, with a strong sense of ownership. They are proactive, pragmatic and comfortable working in a small team where flexibility, hands on support and clear communication are essential. The role requires someone who can anticipate needs, coordinate across functions and ensure that daily operations run smoothly.