Job Description At our company, we're passionately committed to exceptional customer support. Our Customer Support team is responsible for handling written inquiries from our B2B customers and logistics partners. In your role as a Customer Support Manager, you will focus on targeted responses to these inquiries. Additionally, you will drive initiatives to enhance customer satisfaction, offer professional and efficient service. The essence of your role Manage and direct customer inquiries and expectations. Handle package claims comprehensively, from customer notification to payout. Work closely with our insurance partner to ensure smooth claim processing. Collaborate cross-functionally to resolve complex escalations and continuously improve customer-facing processes. Support the onboarding of new customers through training and guidance.