Job Description
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* Manage and lead a team to provide exceptional customer service, handle customer requests, and resolve issues in a timely manner.
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* Responsible for order fulfillment, trade quoting, and dispatching of onsite resources.
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* Develop and implement process improvements to enhance the overall efficiency and effectiveness of the contact center.
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Required Skills and Qualifications
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* A commercial degree or industrial apprenticeship with a strong focus on management skills.
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* Excellent communication and interpersonal skills, both written and verbal.
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* Strong knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
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* Ability to work independently and as part of a team, with a strong emphasis on collaboration and open communication.
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Benefits
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* Flexible and trust-based working hours, with a minimum of 30 vacation days per year.
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* Mobile working options and individual part-time models.
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* Structured onboarding programs and mentoring, including technical and soft skill training.
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* Attractive company pension scheme and comprehensive insurance coverage.
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Others
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* Ergonomic working environment with sports and fitness options.
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* Health days and opportunities for professional development.
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