Senior IT Operations Technician
We are seeking a seasoned IT operations professional to join our manufacturing team. As a Senior IT Operations Technician, you will play a critical role in ensuring the reliability and efficiency of our IT infrastructure.
In this position, you will have the opportunity to lead continuous improvements, drive on-site IT projects, and act as the technical bridge between local business teams and central IT.
You will be responsible for delivering hands-on L2 support, monitoring help desk trends, identifying recurring challenges, and driving improvements across IT services.
* Key Responsibilities:
* Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT L1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
* Provide local insights to guide practical and effective IT solutions
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Requirements:
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology (OT) is an advantage
* Excellent command of spoken and written German and English
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Employee Benefits:
* An attractive company recognized as a top employer
* Company pension scheme
* Free parking spaces directly next to the office and good public transport connections
* Fresh fruit, water, and hot beverages for free
* Company fitness via 'EGYM Wellpass' and bike leasing via 'JobRad'
* EAP (mental support for employees)
* Learning platforms such as 'GoodHabitz' and 'Learn TTI' for professional development
* Special employee benefits via 'Family & Friends' and additional corporate benefits