Key Responsibilities
1. End-to-End Delivery Leadership
Own full delivery accountability across applications, digital engineering, cloud, data, ERP, and managed services portfolios
Ensure consistent achievement of SLA, KPI, and contractual commitments across EMEA & Turkey
Establish and run robust delivery governance, including operational reviews, risk management, and escalation handling
Drive continuous improvement through standardization, automation, and Cognizant best practices
2. Client Relationship & Account Leadership
Act as the primary delivery partner for senior client stakeholders (CIO, CTO, VP Engineering, Business Heads)
Lead Executive Governance, QBRs, and Steering Committees
Partner closely with Client Partners, Sales, and Consulting teams to strengthen account relationships
Proactively manage risks and ensure high CSAT, NPS, and client advocacy
3. Financial & Commercial Ownership
Own P&L responsibility for the cluster, including revenue, margin, cost optimization, and forecast accuracy
Drive margin improvement initiatives through productivity, pyramid optimization, and delivery efficiency
Support commercial discussions, renewals, scope changes, and large deal transitions
Identify and drive account mining and cross-service growth opportunities
4. People & Leadership Excellence
Lead and develop Delivery Managers, Program Directors, and Senior Leaders across locations
Build a strong leadership bench and succession pipeline
Drive Cognizant's talent agenda: hiring, capability building, reskilling, and leadership development
Foster a culture of accountability, collaboration, inclusion, and high performance
5. Transformation, Innovation & Consulting Mindset
Partner with clients on IT modernization and digital transformation journeys
Drive adoption of Cloud, AI/ML, Data Platforms, DevOps, Automation, and Industry 4.0 solutions
Leverage Cognizant's Automotive & Mobility IPs, accelerators, and platforms
Collaborate with Consulting, Engineering, and Industry Solution teams to bring differentiated value
6. Compliance, Risk & Quality
Ensure adherence to quality frameworks, information security, data privacy, and regulatory standards
Manage delivery risks, audit readiness, and business continuity planning
Ensure compliance with client-specific automotive regulations and standards
Required Skills & Competencies
Leadership & Business
Strong executive presence with the ability to influence CXO-level stakeholders
Proven capability to manage large, complex, multi-country delivery portfolios
Strong business acumen, financial discipline, and decision-making ability
Ability to balance strategic thinking with hands-on execution
Technical & Domain Expertise
Deep understanding of IT Services Delivery and Global Delivery Models
Strong exposure to Automotive & Mobility IT landscapes, including:
Digital & Cloud Platforms
Data, Analytics, Gen AI
Experience & Qualifications
15+ years of overall IT experience
10+ years in senior delivery leadership roles within large IT services organizations
Proven experience managing large automotive enterprise accounts in EMEA
Strong experience with P&L ownership and executive client engagement
Bachelor's degree in Engineering / Technology (Master's preferred)