This is a remote position.
T3 Operations & Support Specialist — Storage (PID9068)
* Contract / Freelance
* Full-time
* Remote with travel readiness required (Germany)
* Start: ASAP
About the role
We are working with a long-standing anchor client to source a T3 Operations & Support Specialist (Storage) for a large-scale cloud-native platform programme supporting a major energy transmission operator in Germany. The platform is a service-oriented hybrid cloud environment providing application teams with self-service capabilities to develop, run and operate software products across private and public cloud infrastructure.
In this role you will provide Tier-3 operational ownership for Storage products within Local Production (DE), handling complex incidents, deep troubleshooting and root cause analysis, and driving permanent fixes, automation and preventive measures across storage services.
What you'll be doing
* Providing T3 operational ownership for Storage services: handling complex incidents, deep troubleshooting and RCA, and driving permanent fixes and preventive measures
* Ensuring operational readiness for storage changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
* Executing and improving standard operational procedures through automation (capacity checks, validation procedures, provisioning workflows)
* Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
* Monitoring system health, performance metrics and service availability across multi-tenant environments
* Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
* Implementing monitoring and logging strategies to support audit and compliance requirements
* Performing routine security scans and remediating identified vulnerabilities
Requirements
What you'll need
* 5+ years in IT storage operations, service delivery or platform operations with demonstrated leadership in mission-critical environments
* Proven experience implementing and leading Incident, Problem, Change and Release governance in production
* Experience supporting platform workloads that rely on shared storage services
* Storage types: File, Block and Object Storage via NetApp (ONTAP)
* Protocols/services: NFS and object storage operations (S3-like concepts)
* Kubernetes storage integration: CSI driver concepts and troubleshooting (PV/PVC lifecycle)
* Virtualisation: experience operating storage virtualisation in enterprise environments
* ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
* Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
* Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
* Hands-on experience documenting procedures and enforcing clear runbooks and playbooks
* Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
* Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
* Fluent English and German (C1 minimum in both)
Desirable
* Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare)
* Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management
* Experience operating storage services that integrate with Kubernetes platforms
* Familiarity with IaC-based provisioning and GitOps-driven operational patterns
* Familiarity with enterprise DevOps toolchains (GitLab, JFrog Artifactory, Backstage, Harness)
Benefits
As a freelancer / contractor with us, you will enjoy flexible working hours and the freedom to choose your own projects. Our platform gives you access to exciting projects in various industries and supports you in advancing your career. You'll benefit from competitive pay and a dedicated team to help you with any questions you may have. Work independently and utilise our strong network to achieve your professional goals.