Director, service product management & strategy (m/f/d)

IPG Photonics Corporation is a world leader in the manufacture of fiber laser sources and laser systems. IPG products are used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in industrial production. As an international company, we have been developing and producing sophisticated high‑tech solutions for more than 30 years with over 5,000 employees worldwide.

Director, Service Product Management & Strategy (m/f/d)

For our Global Service Organization, we are looking for a qualified candidate to join us.

Responsibilities

• Define and execute global service strategy to drive growth and profitability
• Own and develop the global service portfolio (contracts, spare parts, repairs, services)
• Lead pricing strategy and service business model development
• Drive service contract revenue, penetration, and renewal performance
• Ensure scalable processes and operational excellence across regions
• Develop service go‑to‑market strategies and support global sales enablement
• Lead cross‑functional teams and drive alignment in a global matrix organization
• Leverage data, market insights, and customer feedback to drive innovation and portfolio decisions

Profile

• 10+ years in service product management, service strategy, or commercial roles
• Strong experience with global service portfolios and pricing strategies
• Proven ability to drive growth, profitability, and business transformation
• Familiarity with ERP and CRM systems in service environments
• Strong analytical, leadership, and stakeholder management skills
• Proven experience driving results within a global matrix organization

Offerings

• A collaborative and international working environment in a technology‑driven company
• Competitive compensation package including salary, bonus, and additional benefits
• Modern workplace and development opportunities
• Employee benefits such as company pension plans and an employee stock program
• Comprehensive internal health management
• Exciting benefits and access to discounts with the corporate benefits program

Location: Global

Hours: 40‑hour week

Start: immediately

Email: bewerbungen@ipgphotonics.com