About the job
We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are seeking an experienced and analytical Product Compliance Manager (m/f/d) with a focus on post-market compliance activities. In this key role, you will handle product-related issues that occur after market launch, including customer complaints, regulatory inquiries, quality issues, and field feedback—and ensure they are effectively processed and integrated into our compliance management system.
You will act as a central point of contact for our European subsidiaries and distributor markets in the EU and UK, ensuring that post-market events are addressed efficiently, transparently, and in full alignment with regulatory obligations and internal standards.
What you'll do
1. Post-Market Event Management
Manage post-market compliance events such as customer complaints, product performance issues, and field incidents.
Oversee documentation, tracking, and evaluation of post-market events in the Compliance Management System (CMS).
Identify trends and recurring issues from market feedback and initiate preventive/corrective measures.
2. Regulatory Liaison & Compliance Oversight
Act as primary liaison for national market surveillance authorities (e.g. Gewerbeaufsichtsämter) and regulatory bodies in the EU and UK.
Ensure all incidents are assessed in accordance with the General Product Safety Regulation (GPSR) and applicable national laws.
Collaborate with external testing laboratories and certification bodies where needed to assess post-market issues.
3. Internal Collaboration & Training
Coordinate investigations and root cause analyses in collaboration with Quality, Product Development, and Manufacturing.
Provide internal training and guidance on incident handling, corrective actions, and reporting obligations.
What you'll bring
Degree in Engineering, Product Safety, Quality Management, Legal, or a related field.
3–5 years of experience in product compliance or regulatory affairs, ideally in consumer or juvenile goods industry.
Fluency in English; German or other European languages are a plus.
Strong ability to interpret and apply EU regulations and EN standards in post-market contexts.
General knowledge of EU product safety (GPSR) and other EU consumer goods legislation.
Experience with handling regulatory authority inquiries, product complaints, and field returns.
High attention to detail and strong problem-solving mindset.
Experience working across international teams and time zones is desirable
What You’ll Get:
Purposeful Work: A meaningful role contributing to the safety and quality of children's products.
Global Scope: Central responsibility with broad international exposure across Europe and Asia.
Empowered Culture: Flat hierarchies, short decision-making processes, and room for your ideas.
Work-Life Balance: A flexible work schedule and a strong focus on work-life balance – with the mindset to give 100% when it matters.
Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds.
Professional Development: Grow your skills and career with the fast-expanding company.