Our client is a Global leader in the fintech and self-service industry, specializing in innovative solutions that enhance both consumer and employee experiences. Offering a wide selection of hardware solutions, paired with a strong software. As they continue to expand, they are looking for talented individuals to join a growing team across Germany and Europe. They offer a dynamic work environment, the opportunity to be part of a forward-thinking company, and the chance to contribute to the development of new, impactful solutions. Currently seeking: Field Service Technician Remotely based in the North-Rhine Westphalia region ROLE OVERVIEW: The Field Service Technician plays a crucial role in the maintenance and repair of equipment and systems at customer locations. This position requires a blend of technical expertise, problem-solving abilities, and strong customer service skills. You will be responsible for troubleshooting, installing, and repairing a variety of advanced equipment, ensuring they operate at peak performance and deliver optimal service for our clients. KEY JOB RESPONSIBILITIES: • Perform on-site installations, maintenance, and repairs on equipment to ensure optimal performance. • Conduct routine inspections and preventive maintenance to minimize equipment downtime. • Diagnose and troubleshoot technical issues using analytical skills and specialized tools. • Provide technical support to customers, offering solutions and advice for efficient equipment use. • Document all work performed and maintain accurate service reports. • Stay updated on industry trends, product developments, and regulatory changes to ensure compliance and safety. • Develop and maintain lasting relationships with clients, demonstrating reliability and expertise. Experience & Qualifications: • Proven experience as a Field Service Engineer or in a similar technical role. • Strong understanding of mechanical and electrical systems. • Excellent problem-solving skills and the ability to work independently. • Fluency in German is essential, along with good communication skills in English. • Strong interpersonal skills to effectively engage with clients. • Willingness to travel, including overnight stays, as required. • A valid driver’s license and a clean driving record. ON OFFER: • Join a well-established and structured global business. • Opportunity to contribute to the development of a newly established department. • Be part of both the local German team and the wider European team. • Competitive salary, bonus, and other benefits (details to be confirmed). • A growing, financially stable business with a strong future. • Become a part of a brand-new team within a successful, long-standing organization.