The Senior Director,Site Operational ServiceLead is accountable for leading a critical,enterprise‑connectedOperational Services function that enables safe, compliant, andhigh‑performingmanufacturing execution within a complex, regulated biopharmaceutical environment.
This role serves as a strategic and operational partner to site leadership, ensuring the effective integration of quality, continuous improvement, training, and operational readiness capabilities to deliver sustained performance outcomes.The position ownsend‑to‑endmanufacturing support systems, including deviation and CAPA management, inspection readiness, GMP training, and continuous improvement deployment. It ensures these systems not only meet regulatory expectations but also drive predictable, efficient, and scalable operations aligned to network and enterprise priorities.
In addition, the role drives disruptive innovationand simplificationacrossOperational Services byleveragingdigitalization, automation, and advanced analytics, including the application of artificial intelligence, to unlock significant efficiency gains and fundamentally improve operational performance.
This role is fully accountable for the transformation and step-change improvement of the overall OperationalServices organization, with a clear mandate to significantly increase efficiency,effectivenenss, and value contribution to the business.
Operating at amanager‑of‑managerslevel, the Senior Director leads multiple teams and functions, translating enterprise strategy into execution, while building the organizational capability required to support current operations and future growth.
Responsibilities
Operational Services Leadership
1. Provide end‑to‑end leadership for the Operational Support / Services function, ensuring reliable, responsive, and scalable support to manufacturing operations
2. Integrate priorities across production, quality, engineering, supply chain, and EHS to enable stable and predictable operations
3. Serve as a core member of the site leadership team, shaping operational direction and priorities
Compliance & Inspection Readiness
4. Own site‑level operational quality systems, including deviations, investigations, CAPAs, change control, data trending and analysis, MES, batch record review, order lifecycle management, detailed scheduling, SOP lifecyle management and GMP training
5. Ensure continuous inspection readiness for global health authorities (e.g., FDA, EMA)
6. Translate regulatory expectations into consistent, disciplined execution at the shop‑floor level
7. Represent the organization as a senior leader during inspections and audits
Execution Excellence & Operational Delivery
8. Ensure timely, high‑quality execution of:Investigations and CAPAsGMP training programs, SOP changes and compliance activitiesDetailed scheduling & Batch Record ReviewContinuous improvement and OpEx initiativesOperational readiness and support programs
9. Establish strong prioritization, governance, and performance management processes
Continuous Improvement & Operational Excellence
10. Lead deployment of Lean, Six Sigma, and structured problem‑solving methodologies
11. Define and execute a site‑level continuous improvement (CI) strategy aligned to network priorities
12. Drive process simplification, standard work, and performance transparency
13. Embed a culture of continuous improvement and operational discipline
Financial Ownership & Value Realization
14. Own financial governance for CI initiatives, operational projects, and cost improvement programs
15. Ensure clear identification, tracking, and realization of OpEx savings, productivity gains, and quality improvements
16. Partner closely with Finance to ensure rigorous benefit validation and reporting
Talent, Leadership & Organizational Capability
17. Lead and develop a high‑performing, manager‑led organization
18. Build succession pipelines and future leadership capability
19. Coach leaders to operate with enterprise mindset, accountability, and cross‑functional effectiveness
20. Embed quality mindset, CI discipline, and execution excellence across the organization
Stakeholder Alignment & Network Integration
21. Align site Operational Services priorities with network and enterprise manufacturing strategy
22. Provide clear visibility to leadership on performance, risks, and improvement progress
23. Drive cross‑site learning, standardization, and best‑practice adoption
24. Act as a connector between site execution and global operations strategy
Completes any other duties/responsibilities assigned by senior management.
Education Requirements
25. Bachelor’s degree in Engineering, Science, or related field.
26. Advanced degree (MS, MBA, or equivalent) preferred.
Experience Requirements
27. 10+ years of experience in GxP-regulated manufacturing (pharma, biotech, or medical device)
28. Demonstrated leadership of multi‑functional or Operational Services organizations
29. Strong experience in regulatory inspections and compliance systems
30. Proven track record in continuous improvement and operational transformation
31. Experience leading manager‑of‑managers organizations
32. Lean Six Sigma Black Belt / Master Black Belt and/or PMP preferred
Please apply with all documentation
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit and CSL Plasma at .
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