Overview
Salary: Negotiable
Languages: English and German
Start: ASAP
The role: As the General Manager you will hold overall responsibility for providing strategic leadership, ensuring operational excellence, and driving the financial sustainability of the organisation. This role ensures the seamless delivery of premium experiences across all departments, cultivates a culture of wellbeing, and upholds a reputation as a leading destination for holistic lifestyle services. As the General Manager serves as the principal ambassador, setting high standards, maintaining strong stakeholder relationships, and inspiring both employees and customers alike.
Your Key Responsibilities
* Leadership & Culture
o Create and lead a culture that reflects the organisation’s values and strategic vision.
o Role model integrity, professionalism, and a passion for hospitality.
o Foster a positive and inclusive workplace where teams thrive.
* Operations & Service Excellence
o Take full accountability for daily operations, ensuring safety, compliance, and exceptional customer experiences.
o Maintain a visible, approachable presence across all areas, directly engaging with customers and staff.
o Act regularly as Duty Manager, upholding high service standards and operational continuity.
* Commercial & Financial Management
o Manage budgets, financial reporting, and forecasting to ensure long-term sustainability.
o Identify opportunities to increase revenues, participation, and customer satisfaction.
o Oversee supplier partnerships to deliver quality services aligned with brand values.
* Team Development
o Recruit, induct, and lead a high-performing team across multiple disciplines.
o Set clear expectations, provide coaching and feedback, and build strong leadership capability.
o Develop professional growth pathways and recognition initiatives.
* Strategic Planning & Member Engagement
o Collaborate with senior leadership to align operational delivery with long-term strategy.
o Monitor feedback, market trends, and usage patterns to refine and enhance services.
o Build community relationships and ambassador initiatives to attract and retain members.
* Compliance & Risk Management
o Ensure health and safety standards, employment legislation, and operational policies are consistently met.
Qualifications, Skills, and Experience
* Proven senior management experience within hospitality or lifestyle services.
* Strong financial acumen with direct experience in P&L responsibility, budgeting, and forecasting.
* Exceptional leadership and interpersonal skills, inspiring diverse teams to achieve excellence.
* Demonstrates commercial awareness and a forward-looking, innovative mindset.
* Effective communicator in both written and spoken English (additional languages an advantage).
* A customer-first mindset with a genuine passion for service delivery.
* Exposure to multi-service operations such as events, F&B, and lifestyle services desirable.
* Relevant qualifications in business, hospitality management, or a related field.
* Proficiency in modern management systems, digital tools, and performance analysis platforms.
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