Position: Customer Support Representative with German
Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
* Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
* Follow communication procedures and policies
* Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
* Native / fluent in German both verbal and written. Good command in English
* Flexible and able to make quick decisions in a dynamic environment
* Conscientious and reliable
* Attention to detail
* Empathic with genuine desire to help
* Ideally interested in marketplaces, shared economy and new technologies
* Previous experience in content moderation, customer care and/or online business will be considered as an advantage.
BENEFITS:
* Competitive salary and benefit package
* Extra days of vacation on top of common allowance
* Free fruit, tea and coffee if you prefer working in the office
* Ability to work from home when working late shifts and weekends
* Free day transport to the office from certain areas within Malta
* Team performance bonus and working from home allowance
* Corporate discounts for gym memberships, shops and taxis
* Private Health Insurance, eye care tests, health and well-being professional support
* Comprehensive training and constant feedback
* Relocation support for international applicants.