Your mission
Your Mission. Your Impact.
Join our Customer Operations team and be at the heart of how we deliver seamless, data-driven service to our B2B clients. You'll directly support our Customer Success and Sales teams by improving efficiency, boosting data quality, and driving automation across our SaaS platform for SMBs.
What You'll Do
* Take ownership of support cases and ensure great service for our small and mid-sized business clients
* Keep our CRM data clean and complete – adding key contacts, updating profiles, and logging customer interactions
* Contribute to onboarding journeys and marketing campaigns that support the full customer lifecycle
* Spot repetitive workflows and help us automate them for a smoother customer experience
* Partner with Sales to elevate our data quality and engagement strategies
Your profile
* You're studying Business, Economics, Business Informatics, or a related field
* You’re self-motivated, well-organized, and have a keen eye for detail
* You’re excited about how modern CRM and automation tools can shape great customer experiences
* Strong Excel skills; bonus points for HubSpot, Salesforce, or similar tools
* Fluent in both German and English, written and spoken
Why us?
* Get a front-row seat in a fast-growing B2B SaaS company
* Work flexibly – remote options and hours that fit your schedule
* Be part of a supportive, agile, and international team
* Bring your ideas and take ownership – we love initiative
Your contact person
JOIN US
Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contact Jessica Loren Arheidt.
We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations.
About us
Our ambition is to be the European choice in service management!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.