Most people are familiar with the term PAYBACK. We would like to introduce ourselves to you in more detail. You probably know PAYBACK – either from the question at the checkout or through our widely used shopping app. And we hope, of course, that you answer "Yes" at the checkout, because with us you collect more than just °Points. Whether customer, partner, or colleague: With PAYBACK, every action becomes a rewarding experience.
We’re looking for a seasoned Fullstack Engineer to take the technical ownership of our Customer Service Management Product.
YOUR TASKS
1. You take on technical ownership for the customer service management product, including the tool itself, architecture, and data
2. You develop and maintain the technical product application landscape across all customer service components, ensuring coordination with the associated systems, and be responsible for the technical strategy for the customer service product
3. You play an active role in shaping the technical direction of Customer Services, ensuring a future-proof, state-of-the-art system landscape
4. You participate in architecture and design discussions to promote knowledge sharing and best practices within the team.
5. Monitoring and maintaining application performance and stability will also be part of your responsibilities
YOUR PROFILE
6. You have several years of experience in a senior technical role
7. You are characterized by customer-oriented and strategic thinking, and you have the ability to define a vision, drive change, and inspire the team
8. You have extensive practical experience in backend development (Java, Python) and frontend development (JavaScript, React, Vue)
9. Good knowledge of the ServiceNow customer service management platform and third-party integrations with ServiceNow is an advantage
10. You have practical experience with cloud infrastructure (e.g. GCP and BigQuery) and interface technology (e.g. REST API and OpenAPI)
11. Experience with Genesys Cloud and AI (e.g. voice or chatbots) would be advantageous
12. You have strong problem analysis and solving skills, and the ability to take responsibility and lead effectively
13. You understand the technical implications of requirements, including architectural, security and performance considerations
14. You have excellent communication and collaboration skills, a high sense of responsibility and initiative, and a willingness to learn
15. You have a good command of German and are fluent in English
OUR BENEFITS
16. Tasty Breaks: Delicious meals in our DINING ROOM – including vegetarian or vegan options, and many are even free of charge
17. Move it, move it: 24/7 access to the GYM, where you can train in our fitness studio, and we cover the costs for you
18. Do it your way: Flexible working hours, 30 days of vacation, up to 2 days of home office per week
19. Easy Going: Germany ticket included
20. Get Together: Team events, social days, ski events, and more
21. Grow like a Pro: Individual training and development opportunities
22. Good Vibes: Dogs are welcome!
PAYBACK is the leading bonus program in Germany and one of the largest and most powerful marketing platforms worldwide. As a pioneer of the data economy, we develop all technical solutions ourselves in Munich. Develop yourself and the PAYBACK program with us.
Interested? We are looking forward to your application!
PAYBACK values diversity - come as you are