Sat, 01/17/2026 - 01:30 Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.
As a CX Release Manager, your core purpose is to enhance the customer experience by ensuring the seamless release of new product features. By joining the Enablement & Release Management Team, you will directly impact Personio’s success by empowering our CX department with effective knowledge and release management strategies, contributing to our mission of putting customer needs at the forefront.
CX-centric Release Management: You lead the CX strategy and execution for the release of new product features for your assigned area, ensuring they are delivered on time and meet customer needs, enhancing overall satisfaction and engagement.
Cross-functional Collaboration: You align with Product, Marketing, and other CX teams to create a unified approach to release management, driving cohesive strategies that benefit both internal teams and customers.
Customer Knowledge & Communication: You collaborate with CX educational teams to develop and manage external-facing knowledge content and communication plans, ensuring customers receive clear, timely updates that foster transparency and readiness for upcoming releases.
You have 3-5 years of experience in customer-facing or enablement roles, or in release management or a related field within a SaaS or B2B environment, demonstrating a consistent ability to lead complex projects successfully.
You have strong project management skills, with a proven track record of managing multiple, cross-functional projects, meeting tight deadlines, and delivering high-quality outcomes.
You have excellent written and verbal communication skills in English (German is a plus), with the ability to distill complex topics into clear, concise updates for diverse audiences, including technical and non-technical stakeholders.
You are experienced in knowledge management, focusing on creating, maintaining, and distributing content that empowers teams and enhances the overall customer experience.
You possess analytical skills and are capable of assessing release impacts, leveraging data to drive decisions, and providing actionable insights from performance metrics and customer feedback.
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. The remaining days can be worked from home or in the office if you prefer. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Receive generous family leave, child support, mental health support, and sabbatical opportunities