Customer Experience Principal- Service Provider AccountJoin or sign in to find your next jobJoin to apply for the Customer Experience Principal- Service Provider Account role at CiscoCustomer Experience Principal- Service Provider Account1 day ago Be among the first 25 applicantsJoin to apply for the Customer Experience Principal- Service Provider Account role at CiscoWhat You'll DoAs a CX Principal, you will: play a crucial role in ensuring the successful adoption of Cisco technologies and services within customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include:Driving software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention.Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco.Owning financial aspects, including revenue and margin across products and services, and making strategic investment decisions.Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies.Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes.Travel required: up to 40%Who You'll Work WithYou will orchestrate CX resources to drive adoption. You will also work closely with Sales, Renewals, Solution Development Architects (SDA), and Deal Acceleration teams to assist in driving Annual Recurring Revenue (ARR) and growth.Who You AreYou are passionate about customer adoption and have demonstrable experience in IT service delivery leadership working with large multinational organizations. You thrive in collaborative environments, working seamlessly with Sales, Partners, and extended teams to develop and execute account growth strategies. Your leadership in outcomes and investment decisions ensures customers fully benefit from our offerings.With advanced technology knowledge, you guide clients to meet their business objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization.Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success.Minimum qualificationsKnowledge of two or more technology architectures4 years of delivery experience, preferably in Managed Services and a solid understanding of software lifecycle practicesExperience developing and maintaining strong executive relationshipsExperience leading virtual cross-functional teams in a matrix organizationExperience with recurring revenue concepts, margin, and attritionWhy Cisco#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. We’re the Internet’s optimists. Our technology makes sure data traveling at light speed across connections does so securely, and it’s not just what we make but what we make happen that sets us apart. We’re helping healthcare providers connect with patients, enabling remote learning, supporting businesses with new ways to connect, and bridging the digital divide through innovations like 5G.We handle challenges together, support each other, celebrate achievements, and give back through initiatives like our 10 days off annually for community service. We are committed to diversity and inclusion through our 30 Inclusive Communities, fostering a culture of learning, listening, and caring.At Cisco, be yourself—whether you have colorful hair, tattoos, or a passion for technology. Join us in shaping a better digital future! #WeAreCisco #J-18808-Ljbffr