JBAndrews are partnered with a fast-growing global logistics provider specialising in government, defence, and humanitarian supply chains. For over 40 years, this organisation has connected people who make an impact through agile, international logistics solutions.
Role Objective:
Overall responsibility for the Sea Freight division (Germany) with accountability for results (EBT), operational excellence, team structure, customer development, as well as an active interface to the Government & Defence division.
In addition to full profit responsibility at the EBT level for the product area, the following responsibilities apply:
Main Responsibilities (Core Areas):
Operational Excellence & Daily Management
* Efficient order processing according to the “manufacturing principle”
* Ensuring service quality, adherence to deadlines, customer communication
* Daily management including KPIs: P/L, sales, complaints
Team Leadership & Development
* Leading and developing the Sea Freight team (including training, onboarding, knowledge transfer)
* Development plan to ensure requirements of the manufacturing principle
* Introduction of clear roles, substitution rules & feedback processes
Key Account Management & Agent Relations
* Personal support of strategic sea freight customers
* Offer preparation & calculation together with Sales / G&D
* Identification of potential in existing business and agent partnerships
Interface Management & Cooperation
* Close coordination with Director G&D (operational implementation of sensitive projects)
* Close coordination with the Sales Director, ensuring correct use of defined sales tools
* Support of strategic initiatives & digitalisation (e.g. quotation tool, CRM)
* Participation in internal process developments (QM ISO)
* Main responsibility for CAPA leadership according to ISO within the area of responsibility
Success Criteria (KPIs):
* Operational stability & performance (lead times, complaints, DB1)
* Customer retention: cross-selling, repeat orders, satisfaction
* Team stability: staff turnover, knowledge retention, accountability
* Project capability G&D: reliable execution of security-critical transports
* Agent management: reactivation & targeted communication, partner care and business development