Stellenbeschreibung We are currently looking for a Customer Journey Manager (m/f/d)! We want you to: Be responsible for the Customer Care Center and the Call center implementation Work on auditing and mapping of all customer journeys across all channels Define and shape the customer experience strategy across all touch points, platforms and systems Develop high-level capability roadmaps Supervise tasks such as reporting, optimizing, testing and validating existing customer journeys Implement multi-variant testing programs and use customer insight and data to define new customer experiences Requirements: University degree in psychology, cognitive science, Human Factors or related field Professional experience in areas such as internet, retail, consumer goods or research Hands-on experience with all aspects of qualitative research (study design, recruiting, moderation, analysis, reporting) Basic knowledge in managing others in a line management capacity Strong analytical skills, excellent attention to detail and good business judgment Excellent communication, presentation and interpersonal skills Benefits: Area of responsibility in which your expertise and drive are equally in demand High degree of creative freedom and personal responsibility Opportunities for further training and development Very dynamic company and organizational structure with short decision-making processes Open and intensive exchange within the team to expand our joint success Mobile working #J-18808-Ljbffr