Regional Operations Manager – Digital & Data
Location:
UK (Hybrid)
Division:
Digital & Data | Reports to:
Corporate Solutions Director
We’re seeking a talented Regional Operations Manager to lead technology service delivery across several regions — driving operational excellence, business alignment, and innovation.
As Regional Operations Manager, you’ll be the key interface between regional business leaders and our global technology teams. You’ll ensure seamless digital operations across several global attractions and offices, and help shape the future of tech-enabled guest experiences.
Regional Operations Manager Key Responsibilities:
* Lead the execution of regional operations aligned to global strategy
* Oversee service delivery, team capacity, and workload
* Collaborate with senior stakeholders to align tech and business roadmaps
* Manage regional project delivery and lead change initiatives
* Ensure compliance with tech standards, policies, and procedures
* Drive performance reporting, resource planning, and budget optimisation
Desired experience:
* Strong experience in managing digital service delivery at scale
* Proven track record in stakeholder engagement and team development
* Background in infrastructure support (e.G. EUC, POS, networks)
* Familiar with ITIL practices and platforms like ServiceNow
* Strong commercial awareness and experience managing budgets
Interview Process:
* Recruiter Call
* Hiring Manager Intro
* 1–2 Stage Panel Interview
Our recruitment process typically takes around 4-5 weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.
Benefits
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.
We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.