About This Role
This senior business analyst position is a key role within our organization, responsible for designing, managing and harmonizing IT services and processes.
Key Responsibilities
* We are looking for a professional to conduct data analysis and implement measurement tools to enhance customer experience.
* The ideal candidate will have expertise in enhancing processes to be customer-centric, maximizing value for customers and the business.
* This position requires developing and implementing customer journey strategies, managing stakeholder relationships, and defining product/service policies.
* The successful candidate will gain comprehensive insight into customer journeys by tracking satisfaction, availability, costs/revenue, and process quality.
Requirements
* A bachelor's or master's degree in IT, plus 5+ years of professional experience.
* Strong analytical and problem-solving skills, with the ability to interact with various stakeholders.
* Fluency in French and English required.