About Us:
As Norm Fasteners, we are proud to be the leading fastener manufacturer in Turkey with over 50 years of experience and a team of more than 4,000 highly qualified employees. Our innovative R&D center, experienced engineers, high production capacity, and advanced technology make us a reliable partner in the industry. We operate 20 production facilities in Turkey and maintain sales and logistics centers in the United States, Germany, Poland, Romania, and Turkey. We also have sales offices in Canada, the United Kingdom, and China, as well as 5 resident engineering offices.
We are currently seeking a Customer Quality Specialist for our logistics center in Germany, operating under Norm Fasteners. We are looking for a professional who shares our values, is committed to continuous development, and meets the following qualifications.
Role Overview:
The Customer Quality Specialist is responsible for ensuring that quality standards are maintained throughout the production and supply processes of fasteners. This role focuses on maximizing customer satisfaction by ensuring that all products and services comply with legal regulations, international quality standards, and the company's quality policies—ensuring defect-free deliveries.
Qualifications:
* Bachelor's degree in Engineering,
* Minimum 3 years of experience in Customer Quality or related roles,
* Strong knowledge of ISO 9001 and IATF 16949 standards and audits,
* Hands-on experience with VDA 6.3 process audits,
* Experience in the fasteners industry is highly preferred,
* Proficient in MS Office; SAP knowledge is a plus,
* Excellent problem-solving, coordination, and organizational skills,
* Strong interpersonal and communication abilities,
* Advanced proficiency in both English and German.
Key Responsibilities:
* Manage and resolve customer complaints in line with D3–D8 methodology, ensuring timely and effective corrective and preventive actions,
* Support production and logistics processes to ensure compliance with customer quality standards, OEM requirements (e.g., VW Formel Q, Renault ASES), and internal policies,
* Participate in customer audits, technical meetings, and first sample approval processes; act as the main quality contact for assigned customers,
* Analyze quality issues, perform root cause investigations, and implement improvement initiatives to reduce cost of poor quality,
* Conduct regular customer visits, gather feedback, and develop action plans to improve satisfaction and strengthen long-term relationships,
* Prepare and report customer quality KPIs, manage quality documentation, and deliver internal trainings on standards and tools,
* Monitor quality-related stock movements, coordinate product recall processes if needed, and ensure compliance with occupational safety at the Warehouse.