Program Coordinator
UMGC Europe
Overseas Contingent III, (100% FTE) Full-Time, Grade 003
The Program coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff, and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel in the KMC will be required.
SPECIFIC RESPONSIBILITIES INCLUDE:
1. Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
2. Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
3. Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
4. Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.
5. Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
6. Provide assistance with processing students' military documentation ( Tuition Assistance vouchers, ID cards, orders, etc.).
7. Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
8. Assist with base access as needed.
9. May provide facility support to include: opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
10. Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
11. High school diploma/GED
12. Background in customer service
13. Able to work in a fast-paced and complex environment with accurate attention to detail
14. Possess basic office management and clerical skills
15. Effective written and verbal communication skills
16. Good interpersonal skills
17. Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
18. Some college coursework
19. Applicants with a valid driver's license
WHO MAY APPLY: Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and resume.
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