Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Job Description
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Become a recognised leader of change and pristine customer service
Plans, directs, and coordinates activities of a designated Clinical Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget. Select, supervise, empower, coach, develop, and retain a team of qualified individuals while partnering with Quality and Operations to ensure that PCI delivers quality products, on time and in full. Drives project success through active leadership to provide PCI a competitive advantage in long-term customer management.
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1. Responsible for the leadership of the assigned site Project Management Team.
Coach, develop, and retain a team of qualified individuals through effective employee development, performance management, succession planning, and recognition. Capacity plan and set goals and objectives.
2. Ensure team financial performance goals are met. Manage expenses to meet approved budget while achieving departmental commitments and project objectives.
3. Ensure strong alignment and coordination with other Clinical Customer Focused Teams and functional groups. Collaborate on best practices with other teams and clinical leadership.
4. Facilitate the daily team performance meeting to ensure goals and objectives are met and to build a culture of Safety, Quality, Delivery, Customer Service, and Continuous Improvement.
5. Support your team in management of strategic, highly complex, large scale, and/or global clinical projects covering Clinical Packaging, Storage, Distribution, or a combination.
6. Promotes continuous improvement in all aspects of PCI Clinical Services, and contributes positively and proactively to the project management team. Is willing to take a leadership role with process improvement initiatives to support PCIs promise of provide the industry’s leading customer experience.
7. Host and manage customer visits at PCI
8. Travel to client sites for new project discussions or quarterly business reviews (ad hoc)
9. Performs other duties as assigned by Manager/Supervisor
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10. Meet or exceed all, agreed to, customer requirements
11. Complies with all PCI, cGMP and GCP policies, procedures and rules
12. Manage and lead local Clinical Project Team
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13. Educated to a degree level in a Life Science or Business capacity
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14. Worked in previous management/Leadership role, ideally in pharmaceutical industry
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15. Experience of the pharmaceutical industry
16. In-depth understanding of clinical trial supplies
17. Ability to manage and lead a team, including remote team members
18. High reasoning – ability to define problems, collect data, establish facts and draw valid conclusions
19. Full Professional Proficiency in English – ability to speak, read and write fluently and accurately on all levels pertinent to professional needs; German is an added plus
20. Ability to travel
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21. Attitude embracing company vision and values
22. Team player
23. Judgement and decision making
24. Self- confidence
25. Excellent written and verbal communication
26. Self- motivation/ achievement drive
27. Trustworthiness
28. Conscientiousness and diligent
29. Positive and responsive to change
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Join us and be part of building the bridge between life changing therapies and patients.