Customer success specialist

🚀 We're hiring: Customer Success Officer at InviteDesk (Antwerp 🇧🇪 or Dresden 🇩🇪)

At InviteDesk, we help organizations create unforgettable events through smart communication and seamless guest registration. Our platform is growing fast — and so is our team. That’s why we’re looking for a Customer Success Officer who’s ready to make an impact.

💡 What you’ll do

You’ll be the go-to expert for our clients:

* Guide new customers through a smooth onboarding process
* Support and empower existing users to become InviteDesk ambassadors
* Spot opportunities for improvement and share them with our product team
* Offer tailored solutions and upsell when it makes sense
* Deliver training sessions at our HQ and occasionally on-site
* Expand our knowledge base and share insights with the team

🧠 Who you are

You’re a proactive, customer-obsessed problem solver who:

* Communicates clearly and confidently (digitally and in person)
* Thrives in a fast-paced, high-energy environment
* Speaks and writes fluent German & English — Dutch and French are a strong plus
* Has at least 1 year of relevant experience and a bachelor-level mindset
* Works in a structured way, takes ownership,
* Brings positive energy to every interaction — with a keen eye for detail

🎁 What we offer

* A full-time permanent contract
* Competitive salary + extra benefits
* A modern HQ in Antwerp or Dresden
* A passionate team of techies, marketers, and event pros
* The chance to shape the future of a fast-growing SaaS company

📩 Ready to help clients shine at their events?

Apply now and let’s build something great together.

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