Key responsibilities of this role include but not limited to: · Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions · Serve as primary point of contact for any non-commercial relations and general escalation management · Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization) · Understand customers’ industry and business processes · Own strategic customer account meetings and regular check-ins · Develop and manage a long-term adoption and value realization plan for each customer · Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS · Provide value-added recommendations to customers on industry trends and best practices · Build and maintain relationships with key C Level customer sponsors · Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders · Serve as a customer advocate in driving industry and Blue Yonder best practices · Perform business development within their accounts identifying cross-selling, and up-selling opportunities · Identify strategic risks and drive resolution Specific goals center on the following: · Customer adoption of SaaS technology · Customer reference-ability including speaking at Blue Yonder events, case studies etc. · Customer SaaS solution expansion · Driving value for clients via specific QBR/EBRs leveraging Value based metrics of clients SaaS solutions · Offer thought leadership and domain expertise to help customers with Value realization Key activities include: · Communicate with senior executives at strategic accounts · Develop customer success roadmap · Conduct scheduled customer check-ins · Drive periodic business reviews · Monitor customer performance and relationships · Establish role as trusted advisor · Liaise with Blue Yonder internal resources as required · Facilitate value baselining and tracking · Curate for their customers appropriate product and industry information, and relevant Blue Yonder news · Oversee customer success value metrics workshops What we are looking for: · At least 5 years’ experience in consulting, professional services, implementation, customer success management, or account management or in industry required · Knowledge and experience in supply chain domain required · Customer facing experience required · Ability to travel within EMEA up to 20% of the time to be onsite with customers · Excellent written and verbal communication & presentation skills · Strong negotiation and stakeholder management skills · Experience in interacting with C-Suite Executives required · Ability to work in a fast-paced, entrepreneurial, results-oriented culture · Data-driven with a commitment to drive/track consistent engagement process · Strong business and analytical acumen · Knowledge and understanding of SaaS technology landscape · Degree standard qualification Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.